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BT Customer Service is totally dysfunctional and wholly out of touch with the modern age

25 October 201311:25 AM  Stefan KarlssonStefan Karlsson
British TelecomBTBT BroadbandBT Customer ServicesBT InfinityBT Line FaultCustomer SatisfactionCustomer ServicesWarren Buckley+-
2013CRZBlgBTCustomerService480

I have had two run-ins with BT this year, both so unsavoury that I thought it best to share the experience to encourage BT to sort itself out for once and for all.

 

The first episode started in March of this year.

 

After Talk Talk discontinued their Broadband TV service, I decided to switch back to BT. There had been a problem with line quality throughout that contract - with Talk Talk blaming BT for service failures and vice versa (typically issues with connectivity, speed and ...

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