It really does not matter what type of business you have, these days the most likely contact you will have with your customers is via their smartphones. People already order more pizza through their phone; movie, theatre and concert tickets; read news feeds, digests and updates; order a taxi, post a picture, rent a room, save their place in a queue, pre-order their sandwich, and conduct a hundred different services and purchases generally within a typical day.
Here are the key headline...
I have been writing for several years now about the need for retailers to fully integrate their online / digital and in-store services - i.e. evolve a properly joined-up service solution. Most high street retailers still maintain several different disparate inventories - physical stores, online and outlet for instance. This usually means that there is typically no correlation between what you search for on your desktop or mobile and what is available in-store. It usually means that you receive ...
Many people don’t realise quite how many ways you can have to derive revenues through your online presence. In this article we focus on generating revenues from and through a website and its associated online activities. There are other ancillary monetizing streams like App creation and merchandising, but these typically require additional resources and expertise so they are omitted on this occasion.
We always encourage our solution customers to consider their own consumers&rsquo...
In Britain, the ’Internet Shopping Capital of the World’ (q.v.), sales for September 2013 rose 13% from August, like-for-like comparison with September 2012 saw a rise of 20% between years (IMRG / Capgemini).
Clothing, especially lingerie and undergarments, saw strong increases on the success of sites like ASOS.com.
Mobile devices, including smartphones from Apple and Samsung saw a rise of 150% compared with 2012 - which directly impacts on shopping via mobile ...
The world of ’finance’ has up until now seen 6 essential step changes in how people have consumed / exchanged goods and essentials:
I was at the magnificient Westfield Mall, Shepherd’s Bush last night - which really is a most excellent cathedral to that most highly disciplined vocation of holistic retail.
Of course I grabbed a map on the way in, but the A3-folded-in-four-format was not particularly good for easy navigation around the mall - largely as your perspective and orientation changes so much - looking up and navigating via old school map is a little more complex than it should be.
I immediately ...
It’s incredible that with the amazing technological evolution and increased flexibility for most modes of transport, British rail services continue to move in the opposite direction.
Much of the world’s rail infrastructure was formalised in Victorian times - as the leading industrial nation of that era set the standards and laid much of the track. British railway tracks are famously based on the ’2 Roman Horses’ carriageway dimensions, as the Roman invaders to the British ...
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