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Store Profile Overview

Overview

The Store Profile serves as the primary profile for setting up your eCommerce platform. It defines the overall store settings and links in the Checkout Profile, Shipping, and Invoice Profile which forms the backbone of an eCommerce user journey.

 

The Profile consists of the following panels as follows:

  • Main: set profile name, default country, enable inventory management, order timeout, sales and attendee assignment notifications and set default store images
  • Profiles: select Checkout Profile, Email Profile, Invoice Profile, Shipping Profiles Sort By, Shipping Profiles and Store Credit Profile
  • Store Details: set Store name, logo and contact details
  • Pricing: enable previous price, currencies, payment methods and hide zero value Catalogue Items
  • Tracking: Basket removal and abandon basket settings
  • Tax: Tax code and tax rules settings
  • Address Label: Address label settings
  • Order Notification: Order notification details
  • Dispatch Notification: Dispatch notification details 
  • Out Of Stock Notification: Low stock notifications
  • Deferred Income Report: Opening Liability settings
  • Subscription Overflow Notifications: Oversubscribed subscription notification settings
  • Icons: Buy Button and View Larger Image icon
  • Purchase Order: Default payment statuses for online an pro forma orders
  • Default Sub Order Type: Default sub order types for online and pro forma orders

Dependencies

  • Checkout Profile - Checkout Profile, configure settings for the Checkout
  • Currencies - select which currencies you sell in
  • Design and Integration Scripts - add scripts for custom applications
  • Email Profile - needed for confirmations and notifications
  • Icons - Icons an images for Special Offer, Store Logo, Buy Button and View Larger Image
  • Invoice Profile - settings for the email receipt and invoice PDF
  • Payment Methods - select your payment providers
  • Shipping Profiles - set up shipping options and prices
  • Store Credit Profile - set up Store Credits
  • Tax Code - tax type, e.g. VAT
  • Tax Rule - tax value. e.g. 20%
  • Terms & Conditions - need Terms & Conditions to be assign to store
  • User Accounts - for sales notifications and out of stock notifications

Main Panel

  • Name: Enter a name for this Store Profile. [required]
  • Default Country: Select the default country for the store. If selected, this will pre-fill the country code for all users if they're not identified using the geo-targeting.
  • [_] Inventory Management: Tick selector to enable Inventory Management on this Store Profile.
  • Country Group Sort Order: Select and sort Country Groups, to be used on the Product Detail to differentiate country regions. Used in conjunction with a Catalogue Group of products, this will display a dropdown menu filter of Country Groups on the Product Detail screen.
  • Order Timeout: Enter the number of minutes after which an incomplete Order will be cancelled and the Items will be unlocked from the inventory.
  • Sales Notifications: Enter the number of minutes after which an incomplete Order will be cancelled and the Items will be unlocked from the inventory.
  • Attendee Assigned Notification: Select users who will get a notification email when a new Attendee is assigned to an Order Line Item.
  • Special Offer Image: Select an image to overlay on the top right hand corner of the product image.
  • [_] Add to Basket Action: Select action to be undertaken when a user adds. [required]
  • Weight Unit: Select Weight Unit from drop-down menu. [required]
  • [_] Show Buy For: Select to display the Buy For option which allows users to make purchases on-behalf of other site users.
  • [_] Show Catalogue ID: Select to always display the Catalogue ID after the Product name on all display screens and Dashboard widgets.
  • Integration Script: Use the drop-down menu to select a Integration Script to activate against this Store Profile.
  • Design Script: Please select Design Script for this Store Profile, Note - custom script needs to be prepared to be selected.
  • Terms & Conditions: Please select Design Script for this Store Profile, Note - custom script needs to be prepared to be selected. [required]
  • Moderation Notification Message: Enter in the moderation alert that a user sees when their shopping basket has been taken over by a member of the team on a support basis. [required]
  • [_] Show Payment Information: Tick selector to enable Payment Information; this will then display information about the payment on the confirmation screen and in the confirmaton email.
  • Restrict Basket Purchase Type: Select whether or not to control what can be in the shopping basket. This is essential for some use-cases such as purchasing subscriptions using Smart Debit (Direct Debits). It is also essential when you have different payment gateways for subscriptions and one-off payments. [required]
  • Shopping Basket Renewable Limit Help: Enter the notice users see when they already have a subscription item in their shopping basket and need to complete the purchase before adding one-off purchases.
  • Shopping Basket One-Off Limit Help: Enter the notice users see when they already have one or more one-off purchase items in their shopping basket and need to complete the purchase before adding a subscription item to the basket.

 

Profiles

  • Checkout Profile: Select from the drop-down menu which Checkout Profile apply to this Store Profile. [required]
  • Email Profile: Select Email profile. This will include the Sender email address. [required]
  • Invoice Profile: Select Invoice Profile to create PDF Invoices from the Order List screen
  • [_] Use Invoice Profile From Pro Forma: For Pro Forma Orders only, select to carry over the Invoice Profile set on the Pro Forma to Order. This means that when you send the Order Invoice, it will use the Invoice Profile set on the Pro Forma associated with the Order and override the one selected on this Store Profile.
  • Shipping Profiles Sort By: Select to sort by lowest price or sort order. [required]
  • Shipping Profiles: Select which Shipping Profiles apply for this Store Profile.
  • Store Credit Profile: Select a Store Credit Profile to apply to this Store.

Store Details

  • Store Name: Enter your store name. This needs to be the legal identity as it is included in your store correspondence.
  • Store Logo: Select your store logo. This needs to be your official logo as it's included in your store correspondence.
  • Store Contact: Enter the name of a Contact or Customer Service label for the store. This is displayed on the email receipt to the right of the logo.
  • Store Address 1: Enter you store address 1, this will be displayed where appropriate in the store.
  • Store Address 2: Enter you store address 2, this will be displayed where appropriate in the store.
  • Store Town / City: Enter you store town / city, this will be displayed where appropriate in the store.
  • Store County / Region: Enter you store county / state, this will be displayed where appropriate in the store.
  • Store Country: Enter you store country, this will be displayed where appropriate in the store.
  • Store Post Code / Zip: Enter you store Post Code / Zip, this will be displayed where appropriate in the store.
  • Store Email: Enter you store Email, this will be displayed where appropriate in the store.
  • Store Tel: Enter you store Telephone Number, this will be displayed where appropriate in the store.

Pricing

  • [_] Previous Price: Tick selector to enable Previous Price Display; this will then display both current and previous price during a discount promotion.
  • [_] You Save: Select to display the You Save calculation; this will show the saving when the current and previous price are shown during a discount promotion.
  • Currencies: Select which Currencies apply for this Store Profile.
  • Primary Currency: Select the single Primary Currency for this Store Profile.

Note: The currency for each row within the Price Matrix on a Catalogue Item is the Primary Currency. This also applies to each row within the Discount Matrix on a Discount.

  • Payment Methods: Select which Payment Methods apply for this Store Profile.
  • [_] Hide Zero Value Catalogue Items: Select to prevent any zero value catalogue items from displaying in the store. This prevents products which have been erroneously been given a zero price value. It is especially useful in scenarios where products are bulk / automatically updated.

Tracking

  • Basket Removal Duration: Select the duration after which the basket is removed from the user's sessions (including abandoned baskets). [required]
  • Basket Removal Number: Enter the number of Minutes, Hours or Days after which the basket is removed from the user's session.
  • Abandoned Basket Duration: Select the duration for which a basket is considered abandoned. This should be less than or equal to the Basket Removal duration.
  • Abandoned Basket Number: Enter the number of Minutes, Hours or Days for which a basket is considered abandoned. This duration should be less than or equal to the Basket Removal duration.

Tax

  • [_] Enable Taxes: Tick selector to activate Taxes on this Store Profile.
  • VAT / Tax ID Title: Enter the title for the tax ID, e.g. VAT No.
  • VAT / Tax ID: Enter your VAT / Tax Number. This will be displayed on the printable receipt.
  • Tax Code: Select from the drop-down menu which Tax Code applies to this Store Profile. [required]
  • Default Tax Rule: Select from the drop-down menu which Default Tax Rule applies to this Store Profile. Note: Each tax rule can have different tax rates per country if needed.
  • Tax Display: (o) Exclude Tax from Catalogue | (o) Include Tax in Catalogue Pricing | (o) Display Tax Alongside Catalogue Pricing: Select how to display the tax in conjunction with each Catalogue Item; excluding the tax means that it will appear only at checkout. [required]
  • Tax Notes: Enter Notes that appear when Tax is excluded from Catalogue Display; e.g. 'Excluding VAT and Delievery'.
  • Tax Display Label: Enter Label if Taxes are displayed separately within the Shopping Cart and Checkout Process. [required]

Address

  • Contact Label: Enter Contact Label, this will be displayed where appropriate in the store.
  • Email Label: Enter Email Label, this will be displayed where appropriate in the store.
  • Phone Label: Enter Phone Label, this will be displayed where appropriate in the store.

Order Notification

The Order Notification or Confirmation message displays certain information, such as the Invoice Logo (which is set on the Invoice Profile), Order Reference (order number) and Order Date, among others.

 

You can edit the text that is shown on the Order Notification message by editing the "Note Text", which is set on the Checkout Profile. That text is shown just below the Order Reference and the Order Date.

 

You can also edit the Notification Footer (the text that appears at the end of the notification message) which is set on the Store Profile.

 

Other fields you can amend are:

  • Display Member Type: Select to display the customers Member Type on the Order Notifications, Acknowledgement and Order History screens
  • Display Job Title: Select to display the customers Job Title on the Order Notifications, Acknowledgement and Order History screens

 

Dispatch Notification

  • Dispatch Notification Title: Enter Dispatch Notification Title.
  • Dispatch Notification Body: Enter Dispatch Notification Body. Retain placeholders for [_User_] [_Products_] [_Order_Numbers_] [_Delivery_Address_] [_Company_] [_FirstName_] [_LastName_] [_Email_] [_PO_Refs_] [_Date_Ordered_] [_AWB_]
  • Quantity Label: Enter Quantity Label.

Out of Stock Notification

  • [_] Display Stock Level: Select to display the stock level on the product detail.
  • Out Of Stock Email Title: Select to display the stock level on the product detail.
  • Out Of Stock Email Body: Enter the email message for Out of Stock notifications. Retain placeholders for [_User_] [_Store_] [_Item_] [_Inventory_].
  • Out Of Stock Notification Users: Select the email that the notification will be sent to when Level for an item drops to Zero.
  • [_] Stock Alert: Select the email that the notification will be sent to when Level for an item drops to Zero.
  • Low Stock Level: Enter the level of stock which when dropped to is flagged as being low.
  • Low Stock Notice Duration: Enter the number of hours duration between Low Stock notifications. By default this is 24, i.e. 1 per day.

Deferred Income Report

Set the opening liability values of each year. It is recommended that this is done at the beginning of each year to adjust for any payment discrepancies (e.g. payments taken outside of Affino) and also to reduce the number of datapoints that need to be calculated. Note: Affino uses up to 32 months of data. If it goes beyond this, it is like the opening liability will be incorrect, hence it is recommended to update this at least once per year.

 

Currency | Opening Liability Value | Month | Year

Subscription Overflow Notification

  • [_] : Select to enable sending of subscription overflow messages for account-based subscriptions. The recipients receiving this message can be configured on each account.
  • Registrant Overflow Subject: Enter the subject for the recipient message sent when a subscription plan has been oversubscribed. You can use these placeholders, [_Subscription_Plan_], [_Account_Name_], [_Site_Name_].
  • Registrant Overflow Notification: Enter the message sent to the registrant when a subscription has been oversubscribed. You can use these placeholders in the message: [_Subscription_Plan_], [_Subscription_Plan_Quota_], [_Registrant_First_Name_], [_Registrant_Last_Name_], [_Registrant_Email_], [_Primary_Contact_First_Name_], [_Primary_Contact_Last_Name_], [_Primary_Contact_Email_], [_Account_Manager_First_Name_], [_Account_Manager_Last_Name_], [_Account_Manager_Email_], [_Account_Manager_Telephone_], [_Site_Name_].
  • Primary Contact Overflow Subject: Enter the subject for the recipient message sent when a subscription plan has been oversubscribed. You can use these placeholders, [_Subscription_Plan_], [_Account_Name_], [_Site_Name_].
  • Primary Contact Overflow Notification: Enter the message sent to the primary contact when a subscription has been oversubscribed. You can use these placeholders in the message: [_Subscription_Plan_], [_Subscription_Plan_Quota_], [_Registrant_First_Name_], [_Registrant_Last_Name_], [_Registrant_Email_], [_Primary_Contact_First_Name_], [_Primary_Contact_Last_Name_], [_Primary_Contact_Email_], [_Account_Manager_First_Name_], [_Account_Manager_Last_Name_], [_Account_Manager_Email_], [_Account_Manager_Telephone_], [_Site_Name_].
  • Account Manager Overflow Subject: Enter the subject for the account manager message sent when a subscription plan has been oversubscribed. You can use these placeholders, [_Subscription_Plan_], [_Account_Name_], [_Site_Name_].
  • Overflow Notice: Enter the message displayed on the registration acknowledgement screen and Text&Image Design Element when a subscription has been oversubscribed, You can use these placeholders in the message: [_Subscription_Plan_], [_Subscription_Plan_Quota_], [_Registrant_First_Name_], [_Registrant_Last_Name_], [_Registrant_Email_], [_Primary_Contact_First_Name_], [_Primary_Contact_Last_Name_], [_Primary_Contact_Email_], [_Account_Manager_First_Name_], [_Account_Manager_Last_Name_], [_Account_Manager_Email_], [_Account_Manager_Telephone_], [_Site_Name_].

Icons

  • Buy Button Icon: Select the Buy button icon to use.
  • View Larger Icon: Select the View Larger icon to use.

Purchase Order

  • Default Payment Status (Online Orders): Select the default payment status for online orders where the Purchase Order payment method is used. If set to Awaiting Payment Confirmation, subscription orders will be active when the Order is created.
  • Default Payment Status (Pro Forma Orders): Select the default payment status for online orders where the Purchase Order payment method is used. If set to Awaiting Payment Confirmation, subscription orders will be active when the Order is created.

Default Sub Order Type

  • Sub Order Type (Online Orders): Select the default Sub Order Type when an online order is created. You can still amend this on the Order.
  • Sub Order Type (Pro Forma Orders): Select the default Sub Order Type when a Pro Forma Order is created. You can still amend this on the Pro Forma Order.

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