Event Attendees Zapier Guide

This method works best when it is treated as one clear workflow rather than bundled into a broad all-purpose Zapier profile.

Recommended rules:

• keep attendee automation on a dedicated or tightly-scoped Zapier Profile where possible
• choose one initial trigger path and prove it before adding more downstream actions
• design the Zap around the attendee fields you actually need rather than passing everything everywhere
• verify the zone logic early, because attendee flows are zone-filtered
• always inspect the API Log after testing, even if the Zap itself looks green

A clean setup is usually one profile per event workflow or per regional event operation. That keeps logs and troubleshooting much easier when attendee flows go live.

In Control > System > Zapier Profiles, the Event Attendees integration is exposed as its own method within the profile's Methods list. Once enabled, the method makes attendee triggers available to Zapier for that profile and zone.

This method is meant for attendee activity specifically, not general event commerce. If you need attendee records, attendee types, dietary requirements, or attendee-level custom fields in another system, this is the right method.

Because it is attached to a Zapier Profile, it inherits the profile's broader operating rules: zone ownership, live state, credentials, and logging surface.

The Event Attendees method sends a rich attendee payload designed for operational follow-up.

Attendee fields include:

• user code
• first name, last name, company, email, telephone
• address fields such as address lines, town or city, county or state, postcode or zip, and country
• special dietary needs and disability requirements
• custom attendee fields
• attendee notes
• attendee type
• created date

Order-related fields include:

• order number
• catalogue item name and catalogue ID
• payment method
• payment status
• order date

One important detail: address information is pulled from the attendee's linked user account. If there is no linked user account, those address fields will be empty.

The method provides two trigger types:

• Attendee Created
• Attendee Updated

Use Attendee Created when the downstream system only needs to react once, such as creating a CRM activity, sending a welcome sequence, or alerting a team that a new attendee has registered.

Use Attendee Updated when the downstream system needs to stay in sync with changes such as revised dietary requirements, updated contact details, or changed attendee notes.

Start with one trigger first. Once the behaviour is proven, expand to the second if the workflow genuinely needs both.

Event Attendees triggers are zone-filtered. That means a Zapier Profile only sees attendee records that Affino can confidently associate with the profile's selected zone.

For standard ecommerce attendee flows, that usually means the zone is resolved from the attendee's order. That is why profiles need to be set to the correct operational zone before testing begins.

This matters because attendee workflows often look broken when the real issue is simply that the attendee belongs to a different zone than the one configured on the profile.

Typical uses for this method include:

• syncing attendees into a CRM as event participants
• triggering welcome or reminder sequences once an attendee is created
• notifying catering or operations teams when dietary or access requirements are present
• sending attendee data into reporting or warehouse tooling
• splitting workflows by attendee type for different post-registration handling

A good rule is to keep the Zap focused on one operational outcome. If one event workflow needs CRM sync and another needs accessibility handling, those are often better as separate Zaps even when they share the same source method.

The most reliable way to support this integration is to use Control > System > Zapier API Logs as part of normal testing.

After triggering an attendee event, check:

• the correct profile fired
• the Event Attendees method was used
• the expected attendee record appeared
• the payload contains the fields your Zap expects

This is how you catch issues such as wrong profile credentials, wrong zone choice, or blank address fields caused by missing linked-user data.

If your event flow includes attendees without an associated order, treat this as a patch-level check during testing.

Affino's attendee-trigger logic originally resolved zone from the attendee's order, and in some cases from credit usage. Later QA work added a third fallback for newer non-ecommerce attendee flows: when there is no order and no credit usage, Affino can resolve the zone from the attendee's linked event or product article.

In practice, this means free-event or invitation-based attendees may require a newer patch level before they flow through exactly like paying attendees. If that is part of your workflow, test it explicitly rather than assuming all attendee paths behave the same.

Most problems here come down to zone scoping, payload assumptions, or unsupported test data.

If nothing appears in Zapier:
- confirm the profile is live
- confirm the Event Attendees method is enabled
- confirm the attendee belongs to the profile's zone

If fields are blank:
- remember some address fields come from the linked user account
- check whether the attendee record actually has the expected linked data

What to avoid:
- testing with the wrong profile and assuming the trigger is broken
- treating attendee and order workflows as interchangeable
- assuming non-ecommerce attendee flows behave exactly like paid attendee flows without checking patch level

Good support here is about deliberate testing and reading the logs, not guesswork.

The Event Attendees method is one part of Affino's much broader Zapier integration. It is best understood as a specialist workflow surface inside the larger profile-and-method model.

If you are designing a wider integration programme, read this guide alongside the Zapier Integration Guide. Use that guide for the overall profile model, credentials, logs, and integration planning. Use this guide when the problem is specifically attendee data and attendee-trigger automation.

That split keeps this guide practical: broad integration questions belong in the main guide, and attendee-specific implementation details stay here.