You are here: Home | Blogs

Blogs

The Death of UK Customer Service - AKA Please phone unconnected 3rd party call centre helpline with Zero Executive Powers

Customer AutomationCustomer CareCustomer CharterCustomer HelplineCustomer ServicesSelf-Service+-
2019AfBlgCustomerServiceDeath700-min

I’ve born witness to declining service standards for a number of years now and things are alas still getting worse. We have seen such a huge decline in customer services over the years that the customers themselves have now almost become the customer service departments for many companies and service providers - often being the ones offering advice and support on communal bulletin boards and the like.

 

Nowhere is this drop more acute than with airlines - where I believe if they ...

Stefan KarlssonPopularCommentsRSS FeedContent Subscriptions

Did you find this content useful?

Thank you for your input

Thank you for your feedback

Featured Blogs

Affino 8.0.19 - The Control Side Release

Affino 8.0.19 - The Control Side Release

Affino 8.0.18 - The Actionable Intelligence Release Visual Highlights

Affino 8.0.18 - The Actionable Intelligence Release Visual Highlights

Affino 8.0.18 - The Actionable Intelligence Release

Affino 8.0.18 - The Actionable Intelligence Release

Affino 8.0.16 - The Details Release

Affino 8.0.16 - The Details Release

Affino 8.0.15 - Visual Highlights

Affino 8.0.15 - Visual Highlights

Affino 8.0.15 - The Reputation, Directories, and Monetisation Release

Affino 8.0.15 - The Reputation, Directories, and Monetisation Release

Blog Navigation


2019 32

Affino News

Driving business at some of the world's most forward thinking companies

Rovio
Procurement Leaders
Ocean Media
Agribriefing
Gill
Drewry
Shard Media Group
PPA
AOP - Association of Publishers
The Stage
Riviera
Law Business Research
Internet Retailing
TTG

Our Chosen Charity

Humanity Direct

And delivering industry leading awards

2016 British Media Awards - Technology Provide of the Year - Silver
2014 PPA Connect Awards - Procurement Leaders awarded Event Brand of the Year
2014 PPA Digital Publishing Awards - Procurement Leaders awarded Business Media Digital Brand of the Year (Again!)
2014 PPA Awards - Procurement Leaders awarded Business Media Brand of the Year (Again!)
2014 AOP Digital Publishing Awards - Procurement Leaders awarded Best Business to Business Website
2013 PPA Awards - Procurement Leaders awarded Independent Publisher Digital Product of the Year
2013 PPA Awards - Procurement Leaders awarded Business Media Brand of the Year
2013 PPA Digital Publishing Awards - Procurement Leaders awarded Business Media Digital Brand of the Year

Meetings:
One Alfred Place
1 Alfred Place
off Tottenham Court Road
London, UK
WC1E 7EB

Registered Office:
55 Bathurst Mews
London, UK
W2 2SB

© Affino 2019

Get In Touch

Contact Us
engage@affino.com
+44 (0)20 3393 3240
Let Us Call You Back
Contact Us
Request A Demo