ao link
Affino
Remember Login
Remember Login
Remember Login
Affino 9
Affino 9

Affino 9 has arrived

Next Generation Technology

Discover More

Stefan's Naturally Aspirated Blog

5 Ecommerce Post-purchase Irritants

deliveryDigital CommerceecommerceInvoicingonline retailPackagaingReceiptsReturns+-
2016AfBlgEcommerceIrritants700

You would have though that when you finally hit the ’Place Order’ button, most of your troubles would be over. Yet Ecommerce has a number of intangibles which can seriously impact on customer satisfaction if not handled properly. Most of these issues involve being one removed from the source of the service - such that you can’t always just pop into your nearest branch to solve the problem.

 

I order regularly from all the big players, including of course Amazon, Ebay ...


Amazon teams up with 7-Eleven to eliminate missed deliveries

7 Eleven7-ElevenAmazonamazon.comdeliveryDelivery DepotDelivery ServiceecommerceMissed Deliveriesonline retailPackage CollectionPackage Pickup LockersParcel CollectionParcel DeliveryShippingsocial commercesocial marketplace+-
2011ComrzBlogAmazon7ElevenM

As reported by various online Tech journals and blogs, Amazon has announced that it is teaming up with 7-Eleven to give its customers 24/7 access to parcel collection. One of the biggest issues with online retail is ensuring that there is someone home to receive the package at the time of delivery. The cost of pin-point delivery, where you choose the exact time-slot is cost-prohibitive for most. Some people work very long hours, and have long commutes on top of their working hours, meaning that...


Caveat Emptor! - Amazon Marketplace starting to suffer more and more eBay-like problems

AmazonAmazon MarketplaceConsumer ConfidenceCounterfeit GoodsdeliveryeBayecommerceFulfillmentKnock-off GoodsMarketplace+-
2011ComrzBlogCaveatAmazonM

As a fairly regular Internet shopper, there are I suppose 3 considerations which feature high in every shopper’s mind:

  1. Fear of compromised data - are your just posted credit card details safe?
  2. Fear of not getting the right product - exactly what will turn up?
  3. Uncertainty about delivery - when will parcel be despatched? When will it arrive?

The number 2 concern has always been quite prevalent for eBay customers, as a little-policed marketplace, this is awash with counterfeits and ...


Christmas Shopping 2010 - on the High Street and Online

AmazonChristmasChristmas ShoppingcongestionConsumer ExperiencedeliverydistributionecommerceJohn LewisRetailsocial commercesocial marketplacesocial media+-
2010ComrzBlogChristmasShoppingMV2

Christmas comes around again, and the madness of Christmas shopping descends upon us once more. In previous years I plan the campaign many weeks in advance and have a list with names and intended gifts. I then typically spend one weekend shopping in-Town (Saturday + Sunday), in my case West End London first weekend in December; and anything I don’t buy in-store on Saturday or Sunday, I order online on the Sunday night.

There is a vast difference to shopping online and shopping on the High ...

Did you find this content useful?

Thank you for your input

Thank you for your feedback

Blog Navigation
Blog Navigation

Driving business at some of the world's most forward thinking companies

Our Chosen Charity

Humanity Direct
This site uses cookies, You can manage your preferences by clicking cookie settings, or simply accept to gain the full experience.
Cookie Settings
News & Insight Bot