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Stefan's Naturally Aspirated Blog

Sizeable Issue for Online Fashion Retailers

ecommerceEcommerce FulfimentEcommerce LogisticsFashion Retailonline retailReturns+-
2016AfBlgFashionSizing700

For anyone new to Fashion Retail, one of the factors that may catch you unawares is just how many returns you need to deal with. Many a new business has come a cropper because business owners forgot to factor in the significant cost of processing returns. Shopping online started off by replacing the catalogue / list shopping of old, and the mostly women who shopped in this manner, were already accustomed to buying multiple sizes of each item - just in case the item did not run true-to-size!

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5 Ecommerce Post-purchase Irritants

deliveryDigital CommerceecommerceInvoicingonline retailPackagaingReceiptsReturns+-
2016AfBlgEcommerceIrritants700

You would have though that when you finally hit the ’Place Order’ button, most of your troubles would be over. Yet Ecommerce has a number of intangibles which can seriously impact on customer satisfaction if not handled properly. Most of these issues involve being one removed from the source of the service - such that you can’t always just pop into your nearest branch to solve the problem.

 

I order regularly from all the big players, including of course Amazon, Ebay ...

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