Stefan's Naturally Aspirated Blog

The Death of UK Customer Service - AKA Please phone unconnected 3rd party call centre helpline with Zero Executive Powers

Customer AutomationCustomer CareCustomer CharterCustomer HelplineCustomer ServicesSelf-Service+-
2019AfBlgCustomerServiceDeath700-min

I’ve born witness to declining service standards for a number of years now and things are alas still getting worse. We have seen such a huge decline in customer services over the years that the customers themselves have now almost become the customer service departments for many companies and service providers - often being the ones offering advice and support on communal bulletin boards and the like.

 

Nowhere is this drop more acute than with airlines - where I believe if they ...

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