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Stefan's Naturally Aspirated Blog

'Local' Bank TSB Shutters Counter Services at its Baker Street location in order to Wean Customers off using said branch before it Closes Down Fully in May!

Banking ServicesDeath of ServiceErosion of StandardsReduced ServiceState of Customer ServiceTSB BankWry Observation+-
2022AFOShutteredTSB700-min

It has become fairly commonplace for me nowadays to witness and experience the absolute nadir of customer service on almost a weekly basis. I have recalled in various ’The Death of Service’ articles on this site - how businesses are offloading more and more customer services, and liability and responsibility for that matter onto the customer. A great case in point is how airports are increasingly asking customers to check-in their own luggage themselves - which totally removes duty of care and ...


Cast Off Bank TSB playing with False Economies

BankingBanking EconomicsBanking InfrastructureBanking ServicesOnline BankingTSB+-
2018AfBlgTSBFalseEconomies700-min

Many of you will be aware that I was once a Lloyds Bank customer - Platinum Account Holder - for the vast majority of my 25 years with that bank. I was one of the many that were unceremoniously cast aside into a makeshift bank of deprecated provenance - despite manifold vehement protestations. The irony of Lloyds’ ’By Your Side’ slogan is not lost on me, but in many ways I am glad to be out of that bank - seeing how woefully they still treat their customers.

 

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