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Integral Forums and Collaboration

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What is it?

 

In essence, this is a Message Board solution - i.e. threaded communications, but with multiple types and usage scenarios. The 3 principal Forum Types are:

  • Discussion Forum
  • Issue Forum
  • Collaboration Forum

With Collaborations taking on a different layout. All 3 types allow you to create threads and post replies with all manner of attachments - media and documentary references. Issue Forums allow you to assign tasks to colleagues and collaborators, while Collaborations have more of a social angle - displaying clearly the number of collaborators, comments and references in use.

 

Most sites use 3rd party systems for Forums and Collaboration - but within Affino, it is a seamless part of the same system - single login, single database etc. - making it much simpler for users to get involved and companies to manage - all is enabled by the same universal system of Affno security - which grants users access to different parts of the site, as well as different functions - such as the ability to post Forums and Collaborations.

 

Users can collaborate, network and freely communicate all through the same unified secure solution.

The Key Constituent Componets

The Key Constituent Componets
  • Accounts - Company Account associated with Forum
  • Alerts - Different text messages which accompany new post / response notifications
  • Emoticon Profile - Forums have Emoticon Profiles to allow a set of emoticons to be used within posts
  • Forum Channel - The Principal Content Type at the top level of structural Hierarchy
  • Forum Item - Each individual Forum / Discussion Group which can be set up as a Discussion Forum, Issue Forum or Collaboration Forum
  • Forum Section - a separate sub-grouping that can add further structure to your main Forums listing screen - a must if you have several different types, or a lot
  • Forum Subscribers - Users subscribe to individual Forums (or Collaboration) to receive update notifications every time someone posts to said Forum
  • Forum Threads - The individual discussions within the Forums - these can be edited and updated both via the live display screen, and though the control-centre interface - in terms of bulk management / deletions
  • Media Library Section - As you can assign various reference attachments to posts - documents and media, you need to set where that content will be stored
  • Security Rights - 'Forum' to manage and administer Forums, along with 'Community Moderator' for moderation, while 'Forum User' grants permission to post to Forums and create threads
  • Users - Users are the ones that variously participate, subscribe to, moderate and manage the Forums

How is it different?

How is it different?

The integrated nature of the Forums and Collaborations in the most significant factor here in that it is all available through a single login. You can easily reference and relate those Forums and Threads to different content listings throughout your site - as Related Items.

 

As all this activity occurs fully on-site and under your jurisdiction, you can properly manage and track all activities, and use Conversion Events to further prompt and incentitivise users, as well as to log exactly what activities they are engaging in such as answering other users' forum questions.

 

There is a significant degree of versatility for covering the key types of use our customers have for Forums. We ourselves use Affino Forums for Project Management, Client Support and Collaboration. Forums are an efficient and definitive means to record key client communications, and maintain an official record for posterity.

 

For our own business they are an absolute essential - most of what we do goes through and / or is managed by Forums. Anyone can dip in at any stage to view a complete and accurate record of activities and actions taken. Unlike email where things can be hard to find - everything in Forums is properly indexed with date and contact stamps, as well as thread index references - for easy and instant retrieval using the advanced search.

 

Instead of being peripheral utilities, Affino Forums tend to be front and centre.

Serving Suggestions and Examples

Serving Suggestions and Examples

On most working days the Forums are the part of Affino.com that sees most of the active traffic. Several Affino Clients use this internally for internal project management and collaboration (sensitive), while Procurement Leaders are the leading proponent behind Collaborations.

 

In most instances Collaborations and Forums are secured by logins and viewable only by registered or subscribed members on those sites.

 

For our company - Forums are a large part of how we work - keeping and accurate record / log of all our key project and task-based activities

 

What are the Key Benefits?

  • Idea Space - You have a great idea, and not sure how to apply it to the business, but as soon as you post it on your Forum, other colleagues come forth with salient recommendations
  • Liability Waiver - Keeping a record of all key communications - in particular go-aheads and sign-offs is key to a healthy relationship with Clients
  • Live and Dynamic Knowledge Centre - A great resource for staff members old and new
  • Single Sign-On - Forums is an integral part of Affino, it is embedded within the CRM and all the other key system components for
    seamless access and cross-fertilisation
  • Single Screen Overview - With Affino you can see all of a particular user's communications, interactions and transactions on a single conrol screen
  • Surety of communication - A fixed and permanent log of all key exchanges, client sign-offs and instructions issued

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